0 Star Service Delivery

Extremely terrible service, the consultants dont even call you back. My car was booked for the second time with durban South Panel beaters as they damaged my car more than fixing the issue. They took my vehicle and gave me and unroadworthy car a tata indica 2002 model. The car was absolutely junk and i was forced to drive it. It only lasted over the weekend as the car warning light was flashing as i went to work this morning and the car kept jerking, amd the wipers and heat guage was not working. I called a guy by the name of shane to advise that the car warning light was on. He then arranged for the car to be towed. I called dotsure multiple times to advise what had happened and the trauma i went through and they did not arrange for a replacement vehicle and left me stranded in kingsmead until 4 o clock. After making over 100 calls to the insurance and panel beater they gave me back my vehicle without nothing being done. My car had a foul smell and there was sandpaper dust inside of my car. The guy named Robin did not call me back as i left many messages and told the consultants that it was urgent as i was stranded. I feel overwhelmed and sick by all this stress caused. I have my vehicle but nothing has been sorted out. I cant believe that dotusre runs such a *****y business and does not keep the client at the back of mind. The service delivery as terrible and no communication what so ever. I went to internal resolutions and still no satisfaction. Durban South Panel Beaters should be removed from the panel as they run an absolute joke of a business. Very unsatisfying service. Imagine i could have died in that car as it was unroadworthy. I plead for an investigation to be done on that car. Dotsure does not value peoples lives. Robin is the most untrustable and unrealiable person i have ever met i do not want to proceed in liason with him any further. Please look at the call logs and emails i have sent to him and determine who you have employed at your company as the communication is disgusting. I will not liase any further with Durban South Panel Beaters with regards to my vechile. I want my issues sorted out as soon as possible. As this issue has not been caused by me. I repeat myself when i say i do not want to deal with Robin nor DSP!