TRACKING FAUILRE & CUSTOMER SERVICE FAILURE

Good day, <br> <br> I purchased a gift from Dosh International on the 9th of Jan to which I opted for tracking service that cost US$20, just for my piece of mind and know where my gift is. I have been kind and patient about the resolving of this tracking number matter with Ken from customer service via email, my issue is I PAID for this and have NOT been able to do so. I asked that Ken to please fix this matter on the 20th of Jan and still nothing. I have not clue where my gift is, and on friday is day 15 of the 10-15 days of delivery. <br> <br> I feel like my issue has not been handled with any urgency considering I you received the money for a service that has not been rendered to me. I understand time difference of 9hours between you and I which means I should have received his response by 3am this morning from Ken, and yet nothing. <br> I am disappointed in this service and the way I have not been assisted promptly as a customer who has paid. Can he escalate this issue to someone who will make things move.I started off very excited about this purchase but that is all gone now. <br> <br> Louise.