Very Poor Service and Lack of Interest

We purchased a unit in a complex and the Dormehl agent:<br> - took a week to get back to us after we left several messages for her to contact us. Her excuse was that she was attending a course (you do get breaks during the day)<br> - did not greet us and practically threw the keys at us upon our taking delivery of the unit.<br> - did not provide us with a list of defects ( of which there were many)<br> Other residents have also mentioned her attitude.<br> We contacted the CEO of the company via e-mail on the 15th July 2015. We received a read receipt as proof of opening his mail. We then re-sent the mail on the 23/09/15 and received another read receipt as proof of opening the mail. He has not responded to these mails. <br> I phoned and left various messages but did not receive communication from him.<br> I e-mailed his office on Monday of this week saying that he urgently needs to contact me to resolve this or else I would be forced to taker the matter further. He still did not contact me. I phoned him this morning and he would not allow me the opportunity to make my point clear. This is the reason for my discontent and feel that if other people have the same problem they will know they are not alone.