Bad service and broken beds

I am writing to follow up on the complaint and reimbur*****t request I submitted over a month ago regarding the incident during our stay at the Peermont D’oreale Grande Hotel. Unfortunately, we have not received any acknowledgment or response addressing the issue.

Incident Overview

Check-In Date: 18 June 2024 Incident: Bed in room 5003 was sunken with springs protruding through the mattress, causing severe injury to my wife's back. Medical Impact: My wife suffered from intense pain due to a compressed nerve in her lower back caused by the injury from sleeping on the mattress. This led to multiple doctor visits, hospital trips, and ongoing chiropractor sessions. Not to mention the mental distress she experienced due to the severity of the pain. She missed about 10 days of work due to her condition and, as of 12 July 2024, is without work. We have previously provided a detailed description of the incident and the medical condition of my wife, along with supporting documentation, including medical bills, prescriptions, and letters from doctors.

We are seeking reimbur*****t for the medical expenses incurred and assistance with ongoing chiropractor fees.

Given the lack of response and acknowledgment from your side, we have no choice but to proceed with legal action and report it to the ombudsman as well your 5 star rating.

We have been patient and cooperative, but the significant impact this incident placed on my wife's health and our lives necessitates immediate action.