1 reviews | Active since Nov 2016

26 May 2025, 14:21

Waiter demanding an extra tip

I had a deeply uncomfortable experience at Doppio Zero. Our waiter, expressed dissatisfaction after we tipped her. She said that her income is solely from tips and it is taxed at 2%. The implication was that our tip wasn’t enough to cover her transport. This kind of conversation puts unnecessary pressure on patrons and frankly feels like emotional *********!!!

It’s unacceptable that staff feel compelled to ask customers for additional tips just to make ends meet. Please pay your employees a fair wage. Customers should not be made to feel guilty for what is ultimately a failure of your business model. Tipping should be a gesture of appreciation and not a form of charity.

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Replies (1)
Doppio Zero
Doppio Zero's reply16 Jul 2025, 12:33
Official
 Thank you for your review & feedback. We apologise for any inconvenience caused & assure you that we are committed to resolving the issue promptly. Kindly send us your details & feedback using the link https://doppio.co.za/your-feedback/. Thank you for bringing this matter to our attention.