SK
Swazi K
1 reviews | Active since Apr 2015
04 Apr 2015, 19:46
waiter attitude
I had an early supper with my sisters today and enjoyed our meal. The waiter Thierry, had such a bad attitude from the time we got here. So unfriendly, took long with our drinks order and almost burned my face with the pasta dish cause he was in such a hurry. We didn't even get to enjoy the complementary bread basket cause he took long earlier. When we paid and gave him a tip....not 10% as per norm cause he didn't deserve it, he responded \ is this mine? Its not even 10%? Would you rather keep it? "I responded and said\""you tell me cause its not 10%\"" This behaviour is completely uncalled for."""
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Doppio Zero's replyOfficial
07 Apr 2015, 13:14Hello Kunene35,
Hi Swazi,
We are very truly thankful for the fact that you took the time to inform us of Thierry's action toward you during your recent experience with us at Doppio Zero Belair.
We at Doppio Zero agree that this attitude and demour are completely unacceptable.
We have since suspended the waiter in question pending disciplinary action and we want you to know we are taking this matter VERY seriously.
We value you as our customer and can assure you we will be calling you soonest to follow this matter up.
We thank you again for you time and information - it is customers such as yourself that ensure we never let any action, good or bad, go unnoticed.
Kind regards
Tarryn Nash
Marketing Coordinator
Hi Swazi,
We are very truly thankful for the fact that you took the time to inform us of Thierry's action toward you during your recent experience with us at Doppio Zero Belair.
We at Doppio Zero agree that this attitude and demour are completely unacceptable.
We have since suspended the waiter in question pending disciplinary action and we want you to know we are taking this matter VERY seriously.
We value you as our customer and can assure you we will be calling you soonest to follow this matter up.
We thank you again for you time and information - it is customers such as yourself that ensure we never let any action, good or bad, go unnoticed.
Kind regards
Tarryn Nash
Marketing Coordinator
Best regards,
Doppio Zero's reply07 Apr 2015, 13:14
Official
Hello Kunene35,
Hi Swazi,
We are very truly thankful for the fact that you took the time to inform us of Thierry's action toward you during your recent experience with us at Doppio Zero Belair.
We at Doppio Zero agree that this attitude and demour are completely unacceptable.
We have since suspended the waiter in question pending disciplinary action and we want you to know we are taking this matter VERY seriously.
We value you as our customer and can assure you we will be calling you soonest to follow this matter up.
We thank you again for you time and information - it is customers such as yourself that ensure we never let any action, good or bad, go unnoticed.
Kind regards
Tarryn Nash
Marketing Coordinator
Hi Swazi,
We are very truly thankful for the fact that you took the time to inform us of Thierry's action toward you during your recent experience with us at Doppio Zero Belair.
We at Doppio Zero agree that this attitude and demour are completely unacceptable.
We have since suspended the waiter in question pending disciplinary action and we want you to know we are taking this matter VERY seriously.
We value you as our customer and can assure you we will be calling you soonest to follow this matter up.
We thank you again for you time and information - it is customers such as yourself that ensure we never let any action, good or bad, go unnoticed.
Kind regards
Tarryn Nash
Marketing Coordinator
Best regards,