MH
Mark H

1 reviews | Active since Jan 2013

09 May 2016, 05:27

Unbelievable, Useless service

<p>We had the displeasure of trying to have breakfast at Doppio Zero in Rosebank on Saturday morning. Two of us sent our orders back, twice . The waitress was useless as she could see the second time that the order was wrong. Management....................what management? The manager stood around and didn't even come near the table to try and reolve the issue.</p> <p>At the best of times the service there is slow, bordering on unacceptable, but now it has plunged to new depths of being plain useless, with no regard for customers.</p> <p>I don't think that they will EVER see me again.</p>

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Replies (2)
Doppio Zero
Doppio Zero's reply10 May 2016, 13:22
Official

HI Mark,

We thank you kindly for bringing to our attention you service issues at the Rosebank Doppio Zero.

We are working hard to streamline processes and ensure top notch customer service to all our patrons and have clearly let you down in this instance.

I believe our restaurant manager has already contacted you to sincerely apologise and we hope you will be popping in soon to see the improvement.

Kind Regards,

Tarryn Leigh Nash

Marketing Coordinator

Doppio Zero Famiglia

Best regards,

MH
Mark H's update11 May 2016, 05:35
Reviewer Update
So one of the people responsible for the bad service and lack of customer service is the one you get to phone me! Really? Why did he not solve the problem on the day? Why should he need to phone and apologise after the fact?