Terrible Service - Never hold your year end functions here!

On Friday, 6 Dec 2024, we held a year end function at the Bedfordview venue. Although so many promises were made to make this a success, it was the most pathetic, disgusting experience in all my life of planning events. We booked for 150 people. At no time did they say they could not accommodate that amount. When we arrived to put up some décor, only 104 spaces were available. We had to literally beg them to put the extra tables and chairs out. The welcome drinks were totally late, so much so, we had to hold off the staff from coming in. Then the food came out so late, at the end I had staff leaving without their mains or desserts. We gave them certainly rules to follow with alcohol, etc. NONE were obeyed. The Events Manager, Lucy, had no control over anyone or anything. The service turned out to be a massive joke, with my staff complaining the whole time. The venue itself wasn't even clean. I was totally shocked and will warn all companies never to make use of this venue for an event, especially on a large scale. I had a bad feeling when they always responded back late on emails, which don't even have a professional email signature on. I can add more details in, but this will suffice for now. Highly disgusted!