NM
Natalie M
1 reviews | Active since Aug 2012
03 Nov 2015, 12:18
Terrible food
we came into your store for dinner.<br> <br> My husband explained to the waiter that he has ulcers and that he just wants bbq sauce on his ribs and wings.<br> <br> To our suprise, the waiter brought spicy wings to us - twice.<br> <br> We ended up sending the food, paying the bill and then we left.<br> <br> this was our first bad experience at Doppio Zero.
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Replies (1)
Doppio Zero's replyOfficial
03 Nov 2015, 14:43Hello natalie247,
This is very unfortunate and we are truly apologetic that the service at our Rosebank branch was completely unacceptable!
We never want our customers to feel their needs are not met and yours clearly weren't in this instance, at all!!!
Please expect a call directly from our management team at Rosebank to rectify this serious error with you and we hope to be able to improve our service in leaps and bounds in the future :)
Kind Regards
Tarryn Nash
Marketing Coordinator
This is very unfortunate and we are truly apologetic that the service at our Rosebank branch was completely unacceptable!
We never want our customers to feel their needs are not met and yours clearly weren't in this instance, at all!!!
Please expect a call directly from our management team at Rosebank to rectify this serious error with you and we hope to be able to improve our service in leaps and bounds in the future :)
Kind Regards
Tarryn Nash
Marketing Coordinator
Doppio Zero's reply03 Nov 2015, 14:43
Official
Hello natalie247,
This is very unfortunate and we are truly apologetic that the service at our Rosebank branch was completely unacceptable!
We never want our customers to feel their needs are not met and yours clearly weren't in this instance, at all!!!
Please expect a call directly from our management team at Rosebank to rectify this serious error with you and we hope to be able to improve our service in leaps and bounds in the future :)
Kind Regards
Tarryn Nash
Marketing Coordinator
This is very unfortunate and we are truly apologetic that the service at our Rosebank branch was completely unacceptable!
We never want our customers to feel their needs are not met and yours clearly weren't in this instance, at all!!!
Please expect a call directly from our management team at Rosebank to rectify this serious error with you and we hope to be able to improve our service in leaps and bounds in the future :)
Kind Regards
Tarryn Nash
Marketing Coordinator