Never Again!

Hi,

I took my mom & Gran to your Sandton City Branch today, thought it would be a treat for them as they’re visiting me from out of Town.

We arrived and we sat, we were welcomed nicely, our drinks orders were taken, by the time we wanted to order our food, we couldn’t find our waiter but another gentle stepped in and assisted.

Everything went south from there, I order a 1l ****** drink and saw the waiter rinsing the glasses with left over ice water from the ice bucket, he literally dipped it in with his hands and poured it into the other glasses, our food took extremely long, and we had to ask for it from the manager. When it came out, it was ice cold, my gran ordered ribs & chicken lemon & herb as she can’t eat spicy food, but the chicken was spicy and they gave her some cheese sauce instead of lemon & herb, we ordered burgers, the patty was more mince than a solid patty. We weren’t offered any sauces with our meals, and we had to keep asking for everything.

I understand it’s festive season, but this was a horrible experience, on top of that, both my mom & gran got sick after eating their food, they both have runny tummy’s, my mom had the ritz burger and I suspect the prawns were off and my gran from the spicy chicken, I couldn’t finish my food, I was going to give it to a homeless person but couldn’t risk putting a stranger in danger.

I am extremely embarrassed for choosing your establishment, it was a terrible experience.