MW
Mvd W
1 reviews | Active since Oct 2018
12 Oct 2018, 18:49
Fish smelling Pizza
3rd time not Lucky!!!!! So upset that we actually took the chances and went back to Doppio Zero Hazeldean. Cant even remember what was wrong with my daughter pasta the first time around! Tonight we went again as a family. Food arrives my sons pizza (ham and cheese) smells off fish!!! Yea fish. Manager arrives with a attitude of ‘i smell nothing’ - GM arrives with a attitude off “ do you eant free food” no i can afford a meal at Doppio, but the pizza smells of fish !!!!! GM said that ‘it’s possible that the pizza chef did not wash his hands!!!!! What? Is that not the basics of staff training!!!
This is not the first time this happens. Managers always hang around the outside of the restaurant maybe they should get inside and trai the staff!!!
I am so disgusted!!! Bad bad attitude Bad smellin fish pizza !!!!
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Doppio Zero's replyOfficial
18 Oct 2018, 11:59HI MvdWalt
Apologies for the delay in responding.
We would like to start by humbly apologizing for the response received at our Hazeldean restaurant. AT doppio we pride ourselves on going above and beyond for all our customers and we clearly let you down astronomically in this regard.
We always want you to leave our premises feeling like you have been welcomed and treated like royalty. We have clearly not followed this promise and there is no excuse.
From this regard we will spend much time with our managers and staff assisting with reiterating training and general brand ethos to ensure that your next experiences with us are nothing but positive.
We look forward to having you back and thank you for taking the time to provide us with feedback.
Kind Regards
Tarryn Nash
Marketing Coordinator
Best regards,
Doppio Zero's reply18 Oct 2018, 11:59
Official
HI MvdWalt
Apologies for the delay in responding.
We would like to start by humbly apologizing for the response received at our Hazeldean restaurant. AT doppio we pride ourselves on going above and beyond for all our customers and we clearly let you down astronomically in this regard.
We always want you to leave our premises feeling like you have been welcomed and treated like royalty. We have clearly not followed this promise and there is no excuse.
From this regard we will spend much time with our managers and staff assisting with reiterating training and general brand ethos to ensure that your next experiences with us are nothing but positive.
We look forward to having you back and thank you for taking the time to provide us with feedback.
Kind Regards
Tarryn Nash
Marketing Coordinator
Best regards,