1 reviews | Active since Nov 2016

21 Aug 2019, 09:31

Doppio Doesn't Care About Customers

On Friday I ordered delivery through Uber Eats from Doppio Zero, what was delivered was completely not what was ordered. On their menu the item shows two chicken thighs on a skewer. What was delivered was a few small cut up pieces of chicken, hardly a meal at all. I had to order another meal afterwards. It was highly disappointing. It's shocking how a restaurant can advertise something that looks so different to the actual product.

To top it off, they're not concerned with customer service! I messaged them on Facebook to make them aware of the issue to which they asked for my number. I sent my details through on Saturday, it's 4 days later (5 days since the original complaint) and no one has contacted me. I would advise against Doppio, their service is terrible. They don't have the best interest of the customer in mind at all.

0
Replies (2)
's update21 Aug 2019, 09:39
Reviewer Update
Update: The store has contacted me this morning to apologise and make it right
Doppio Zero
Doppio Zero's reply25 Aug 2019, 09:03
Official
HI Ashley
Thank you for reaching out and so glad the restaurant management team has been in contact. 
We hope the follow up experience is amazing in every way and look forward to hearing from you.
Kind Regards
Tarryn Nash