NM
Nonjabulo M

1 reviews | Active since May 2016

16 May 2016, 09:24

Disgusting Service!!!!!

<p>A friend and I went to Doppio Zero in North Riding Bel Air Mall on Friday 13/05/2016.</p> <p>Were seated outside by the Manager as the inside was pretty packed and our a waiter was Valentine (Black male).</p> <p>We ordered our first drinks and that would be the first and the last.</p> <p>The waiter only came to our table to take our order and to serve us our drink. He totally disregarded us, and could not be bothered whether our glasses were full or empty.</p> <p> </p> <p>But to my surprise.... he came several times to the two table close to us. The one table, a white family sat there and the other table was an Indian couple.</p> <p>We eventually decided that we were no longer going to even order anything to nibble on (which we had told Valentine about when he came to serve us the drinks ) because we had been ignored from the time we ordered our first drink.</p> <p> </p> <p>We asked the one waiter to call Valentine, to which he did. Valentine arrived and i asked why he had blatantly ignored us and not even come to check up on us...he said would you like to change your waiter. To which I responded, No we would actually like the bill.</p> <p>I couldn’t wait for the bill any longer to come so we got up and went to stand by the counter so to pay for our drinks. The Manager came through and asked if we were ok...to which I responded that we are so disappointed at the service that we received and its absolutely ridiculous that your waiter offered such a service to other customers.</p> <p>We paid for our drinks and left!!! We did not even receive an apology from him because he couldnt be bothered and didnt care about two black lades that clearly looked like they had no meny to him!!!</p> <p>Now I’m not one to pull the race card, especially when its black on black ******. But this was clear indication of prejudice and ************** for a service that we were going to pay for.</p> <p> </p> <p>I’m utterly disappointed and disgusted at the service I received.</p> <p>To Valentine: all money is the same...whether from a black or a white person!!!</p> <p> </p> <p>From a VERY Unhappy customer!!!</p> <p> </p>

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Replies (2)
Doppio Zero
Doppio Zero's reply16 May 2016, 16:13
Official
HI Nonjabulo Thank you kindly for the detailed feedback regarding our Belair branch. Thank you also for taking my call today to discuss the issues at hand. As discussed we are extremely apologetic and want you to know that we hold all our staff to only the highest standards of service excellence. We also do not entertain any form of ************** or prejudice of any kind in our restaurants. We clearly let you down on this occasion and we hope you will give us another try in order for us to showcase what the true Doppio experience is all about. Kind Regards Tarryn Nash Marketing Coordinator

Best regards,

NM
Nonjabulo M's update26 May 2016, 14:43
Reviewer Update
Hi Tarryn, Sorry for the late response. I did speak to my friend about your request to re-visit Doppio- Bel air once again. We unfortunately, including myself, are not interested in going there again due to the treatment that we received and would not want to be subject to the same treatment again, We are, however, keen on visiting other Doppio Franchises, as we have done in the past and cross our fingers that we do not get the same treatment that we received at Bel air. Thank you for your apology on their behalf, but there’s no better apology then from the person that wronged you… Regards,