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nontokozondlovu N

1 reviews | Active since Dec 2016

06 Feb 2017, 19:16

Come to Doppio Zero we do don't care about our customers at all!

<p>Recently went to Doppio Zero with a friend for a lunch. From the moment we walked in we knew it was going to be terrible. Nobody ushered us to our seats.</p> <p>Nevertheless we found ourselves a spot to sit. Only about 3 minutes later we were attended to by a waiter who gave me a soaking wet menu when I requested for a new one it was like I was a nuisance! Then he left without taking our drinks order.</p> <p>He later brought us bread which he happened to pick up as leftovers from another table! Shocking to say the least!</p> <p>When it came to ordering food we ordered mash potatoes and the citrus salad with well done meat.</p> <p> When the food came I had to ask 3 different waiters just for a teas****! The mash was filled with lumps and the meat for the salad was medium rare! Why bother asking how we would like our ****** meat then!?</p> <p>Not once did anyone come to enquire how our meal was going instead they were all occupied with the soccer on the tv and some pink bandanas!</p> <p>Time to pay for the bill came and low and behold no mints, we had to ask for those too!</p> <p>The manager or something then asked us if everything was satisfactory and we responded with the above and all he could mumble was excuses! He really was not interested!</p> <p>The moral of the story folks is do not go to Doppio Zero Sandton City they really couldn't care less! And you will ruin your day</p> <p> </p> <p> </p> <p> </p>

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Replies (2)
Doppio Zero
Doppio Zero's reply24 Mar 2017, 14:06
Official

Hi Nonto

Wow - this truly seems like an awful and frustrating experience - from start to finish :(

I am nothing but humbly apologetic that literally nothing went right for you during this dining experience at all. We at Doppio pride ourselves on our ability to provide excellent service and delicious food and we let you down on every level here.

I can assure you that we will be working with each manager individually and all staff on a way forward to ensure this NEVER happens again.

We hope you will be rejoining us again to experience the change for yourself.

Kind Regards

Tarryn Nash

Doppio Zero
Doppio Zero's reply24 Mar 2017, 14:06
Official

Hi Nonto

Wow - this truly seems like an awful and frustrating experience - from start to finish :(

I am nothing but humbly apologetic that literally nothing went right for you during this dining experience at all. We at Doppio pride ourselves on our ability to provide excellent service and delicious food and we let you down on every level here.

I can assure you that we will be working with each manager individually and all staff on a way forward to ensure this NEVER happens again.

We hope you will be rejoining us again to experience the change for yourself.

Kind Regards

Tarryn Nash