Cannot adequately cater for smokers and/or events (rained out).

My girlfriend booked her birthday party in the covered smoking section at the Doppio Zero Greenside on the 26th January 2019. This was a time where we had quite a lot of storms, and we chose this because of the covered area. Thirty people were booked, and on the day we arrived early to set up everything for the guests.

The party was going well, even with the first bit of rain that hit, which caused a tiny drip in the ceiling. We put a glass there, and carried on with our party. Drinks were ordered, focaccia was ordered by us for everyone.

When the big storm hit, the entire roof of this smoking section decided to open up like a shower head. Here we are, with our 20 odd guests, stranded outside while the staff watch out at us. Everyone's drinks were ruined, all the focaccia was ruined, and anything of value got drenched. I know for a fact that this restaurant has umbrellas, yet no one came running out to escort us one by one. Bear in mind that we were not the only customers there. So in desperation, our guests had to bolt across wet floors to get inside to their main area, which was also pouring with water.

After making sure our guests were alright, we waited patiently for management or our waiter to assist us with alternative inside seats. No one approached us. I approached our waiter, who was a little shocked that the manager did not attend to us, especially considering that all of our guests were standing around being maneuvered by passing waiters.

When I spoke to the manager, he said the restaurant is full, and he will see if he can make a plan. What he told me thereafter made me angry. He advised that they are fixing the roof of the smoking section on the monday following this event. If they had knowledge that their smoking section was not equipped for rain, why would they allow a booking for 30 people there? Why not advise that it is an issue, and with the rain, perhaps it would be better to book inside or elsewhere?

Our guests ended up leaving, and the party came to a complete end, without any mains or starters being eaten.

To this day, we have yet to receive an apology for the inconvenience. A refund for the food and drinks that weredestroyed by their negligent silence. NOTHING.

Ladies and gentlemen, I suggest that you do not book any functions at this venue. They are not equipped to handle it, and simply get you to pay your full bill and send you on your way without even a 'sorry for the inconvenience'. The only reason why I have given them an extra star, is because of their waiter Sam, who was far more helpful than his manager in this time of crisis.