Booking Nightmare - Rude owner.

I had a terrible experience on 14 February 2025 at Doppio Zero Boardwalk in PE. Being Valentine's day, I knew the restaurant would be busy so I called in the morning to reserve a table for 19h00. When I arrived at 19:13. There was a short line at the entrance, I spoke with one of the staff to say I had a booking. She found my name on the book but my booking had been recorded incorrectly for 18h00. After she realised this she basically ignored me while they continued to let other people in on the line. Eventually I got to the front then she told me they didn't have a table available and asked me to wait on the high chairs for the opening. As if that's not bad enough, I tell her I could clearly see two available tables. She told me those were reserved. I told her but I had also made a reservation. I was so furious I didn't hear what she said next and decided to leave. What really drives me nuts is that

1. She did not action anything or call her manager when she realised there was a mistake with the booking.

2. She was prepared to have me wait while there tables available as if the money those people would pay was better than mine.

3. It was well past 19:35 when I was asked to WAIT for an opening, I would still have to wait for food. By what time would I have eaten? What is the whole point of making a reservation? I was with my kid and did not intend to eat late.

4. I had to go back home as other restaurants were also full and it ruined my whole evening.

When I called the next day to report the incident the owner ANDREW FERRAO called me back and was rude. Speaking to me as if I was a second class citizen looking for a free meal. He literally asked me what I wanted him to do now. How about showing some respect and compassion for people that bring him business? He kept interrupting me while I spoke to him. I'm in the manufacturing industry and also deal with frustrated customers. When things go wrong (because they do), the least you can is remain calm and offer a genuine apology to a frustrated customer.

I look forward to never going to this establishment!