DB
Douglas B

1 reviews | Active since Oct 2016

16 Oct 2019, 16:18

Bellair - Raw Seafood

We sat down and ordered the prawn taco's - I immediately noticed it was undercooked prawn - even the texture and coloration of the prawn was raw.

The floor manager told us it is served raw - which is a big health risk to esp pregnant woman - I left the prawn on the plate for them to taste and investigate - it looks like they cleared the plate without investigating this and the food manager brought us 2 prawns that were perfectly fine to show us the quality of the prawn - these were perfectly done as compared to the ones we were served - then they tell us it is a ceviche dish (Which means it's being cooked from raw in a citrus type of juice) ceviche doesn't mean any cold fish dish. If the prawns are served cooked then why would you need to make a Ceviche? there is clearly a hell of a miscommunication between the staff members

We did not in any way wanted this meal for free and I even offered to pay for the taco - the food manager took it off of the bill.

0
Replies (1)
Doppio Zero
Doppio Zero's reply11 Nov 2019, 10:13
Official
HI Doug
Thank you for bringing your concerns to our attention. We are happy to have addressed the issues with you and yours.
We are humbly apologetic for miscommunication and it will not happen. 
Kind Regards
Tarryn Nash