MM
Munya M

1 reviews | Active since Nov 2015

11 Nov 2015, 08:22

Bad service & **************

On Monday 9 November my wife and I decided to try the Doppio Zero restaurant in Greenside. As we stepped in to the establishment we were greeted rather halfheartedly by a female waiter and we were pointed to a table and sat down. No menu was given to us, we had to ask for it and a male waiter gave them to us. We sat there for about 5-10 mins and no one came to attend to us until we asked again for assistance. Then another female waiter came and asked if we wanted anything to drink, I ordered a coke and my wife asked for a milkshake. We sat there for another 15 mins for those beverages which never came. <br> I then stood up and went to the reception area to talk to a guy who looked like the manager there that night, he was apologetic. Just maybe by coincidence a white gentleman walked in and the greeting he got from the same person who welcomed us in was different, suddenly there was life in her voice, a menu was promptly given to the gentleman, he was escorted to a table, he was asked what we assumed (as we were now far off to hear the conversation) was for what he would want to drink. The lady waiter was all bubbly all of a sudden.<br> I am suspecting racial **************.

0
Replies (1)
Doppio Zero
Doppio Zero's reply12 Nov 2015, 10:54
Official
Hello VaMurahwa,

Munya we would like to deeply apologize for the fact that your service was completely sub standard and the fact that you had to wait an exorbitant amount of time for your drinks order.

Please do note that we take every complaint very seriously and this one is no exception. We have extremely strict company policies and procedures around service standards and we do not allow any form of racial ************** in any of our restaurants.

We are busy thoroughly investigating the matter at hand and speaking to all parties involved. Our GM at Greenside will be in contact with you before the end of the week in order to provide feedback.

We look forward to chatting to you soonest

Kind Regards
Tarryn Nash
Marketing Coordinator

Best regards,