AM
Ayanda M
1 reviews | Active since Aug 2014
20 Feb 2015, 09:47
BAD EXPERIENCE
i PREVIOUSLY SENT THE BELOW EMAIL TO DOPPIO ZERO SANDTON AND TILL TO DATE I HAVE NOT RECEIVED ANY FEEDBACK. AM SHOCKED THAT THEY ARE SUPPORTING THIS.<br> <br> Sent: 03 December 2014 01:43 PM<br> To: [Email Removed]<br> Subject: Complaint about service that we never received.<br> Importance: High<br> <br> Good day,<br> <br> It's really upsetting to right this email . Firstly we were recommended to visit your restaurant and explore the food that you sell . On 28 November 2014 we decided to have lunch at the Sandton Doppio Zero . It was sad to see two waiters not trying to escort us to an open table .They were busy fighting who should be serving us. It's really sad as a customer to see people profiling you if you could afford to tip them. We had to make a walk of shame to JB's corner and have lunch there. I have never in my life experience such and being disappointed before tasting the food. <br> <br> I trust this will find you with open hears.<br> <br>
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Doppio Zero's replyOfficial
20 Feb 2015, 13:21Hello ayandamab,
First off - let me start by apologising for you lack of response. We at Doppio Zero are very passionate about taking every piece of feedback we get and responding in some way, it is unacceptable that this process was not followed here.
I then want to thank you for taking my call this afternoon and discussing your incident in detail with me. As discussed - rest assured that a thorough investigation will take place at store level and a follow up will most definitely be done with yourself.
Please understand that Doppio Zero does allow this kind of behaviour in any shape fashion or form and we will be ensuring we follow this matter up.
We hope you enjoy your day further and will be in contact soon
Kind regards
Tarryn Nash
Marketing Coordinator
First off - let me start by apologising for you lack of response. We at Doppio Zero are very passionate about taking every piece of feedback we get and responding in some way, it is unacceptable that this process was not followed here.
I then want to thank you for taking my call this afternoon and discussing your incident in detail with me. As discussed - rest assured that a thorough investigation will take place at store level and a follow up will most definitely be done with yourself.
Please understand that Doppio Zero does allow this kind of behaviour in any shape fashion or form and we will be ensuring we follow this matter up.
We hope you enjoy your day further and will be in contact soon
Kind regards
Tarryn Nash
Marketing Coordinator
Best regards,
Doppio Zero's reply20 Feb 2015, 13:21
Official
Hello ayandamab,
First off - let me start by apologising for you lack of response. We at Doppio Zero are very passionate about taking every piece of feedback we get and responding in some way, it is unacceptable that this process was not followed here.
I then want to thank you for taking my call this afternoon and discussing your incident in detail with me. As discussed - rest assured that a thorough investigation will take place at store level and a follow up will most definitely be done with yourself.
Please understand that Doppio Zero does allow this kind of behaviour in any shape fashion or form and we will be ensuring we follow this matter up.
We hope you enjoy your day further and will be in contact soon
Kind regards
Tarryn Nash
Marketing Coordinator
First off - let me start by apologising for you lack of response. We at Doppio Zero are very passionate about taking every piece of feedback we get and responding in some way, it is unacceptable that this process was not followed here.
I then want to thank you for taking my call this afternoon and discussing your incident in detail with me. As discussed - rest assured that a thorough investigation will take place at store level and a follow up will most definitely be done with yourself.
Please understand that Doppio Zero does allow this kind of behaviour in any shape fashion or form and we will be ensuring we follow this matter up.
We hope you enjoy your day further and will be in contact soon
Kind regards
Tarryn Nash
Marketing Coordinator
Best regards,