BAD CUSTOMER SERVICE

Hi I ordered my food via Uber eat from Doppio Zero Hazelden. My yfood arrived it wasn't what I ordered. I phoned the store to address the matter, the lady who answered the phone agreed, that it was the wrong order, 30 minutes later I got the call from the same lady claming the order was correct, apparently their menu have changed and Uber eat have not yet updated the menu on the app. She then gave the phone to her Manager. What a bad personality, he was talking over me with no desire to correct their mistake or even hear me out. To my suprise when my husband took the phone from me , his tone changed. This happened on 22 May 2021 arround 19:30. He told me I was rude and doesnt understand how come I say I dont eat grease food because I had initial bought a resotto but had received fried chips with my incorrect food. Not sure where or who trainned him but he is rude and unprofessional.

When my Husban spoke to him he was now willing to accomodate us and give us something else. South Africa still have males who think they are superior than females. Never again nonsense employee or maybe owner.