LP
Loraine P

1 reviews | Active since Nov 2017

28 Nov 2017, 09:38

Bad Customer Service

27th October 2017, I contacted Doppio Zero, Sandton and ordered three chicken mayonnaise and chips to be delivered to my place of work. This call was made round about 11:00 as the one person who formed part of this order had to leave at 12:00. I made a follow up call at 13:00 and was promised the order was on the way. The order arrived at 13:30 and only to find only one of the three requested was in the order. I send the delivery person back with the order and my number, as asked that she request the manager to give me a call. At 15:00 I called and asked to speak to the manager, however I was told they are too busy for the manager to take the call and that I will be contacted back ... needless to say ... a month later ... no call back was received. I feel saddened to think that I pass the restaurant often, never to buy from them again

0
Replies (2)
Doppio Zero
Doppio Zero's reply28 Nov 2017, 12:11
Official

Hi Lorraine

Thank you for kindly for providing us with feedback and explaining the ********** experience you received at our Sandton City branch recently.

Please note that this kind of service is NOT the DZ std at all and we are humbly apologetic that you were treated in such a manner. We strive hard to provide each and every customer with the best service and food and we clearly got this horribly wrong on this occasion!

Please expect a call from our manager soonest to personally discuss the details and ensure the individuals responsible are taken to task!

We truly hope you will reconsider and join us again at Doppio Zero.

Thank you kindly

Tarryn Nash

Marketing Coordinator

Best regards,

LP
Loraine P's update28 Nov 2017, 12:21
Reviewer Update
Good day Thank you kindly for your reply Loraine