DOPE IS NOT GOOD

<p>HEllo Peter...On the 13 of February 2016, I was at a store in Johannesburg called Dope Store, its a store which sells its own branded clothing. I lay-byed a pair of shoes known as the I Catcher Shoes, they cost R600, I paid R300 cash to lay by the shoes. The store did not have a size 9, firstly because the shoes are custom made by someone else who supplies the store and because the size was sold out. So lay-bying was a form of placing an order to have the shoes, I was patient and amped to have my own custom shoes. So, at first it wasn't really an issue waiting until I paid off the full amount on the 29 of April 2016, that is 2 months. I was told that "the following week I will have get a call" to come collect the shoes, I interpreted that as a Cash On Delivery system. I would skip one week and then go to the store and follow up and I would get an excuse from the guy that sold to me Viwe, the shop salesman, that "the guys supplying said they coming but they still haven't got back to us." I asked then why don't you guys collect the shoes because clearly there's no motio, the guy rep**** "we will call you." I left there pretty much frustrated and then I went again on the 20 of May, immediately as I enter the store after salutations I get the same excuse "the guys said they will come but they haven't" I went furious because the next day there was an occasion that I had to attend and its 3 months that I haven't received my shoes! I tell the salesman "call those guys and tell them I am at the store with you and I want my shoes" the salesman tells me he does not have data on his phone to call, so I suggest use the stores phone he says they don't have a phone, already in my mind I am assuming I have been ****med. So I try to call the supplier and the phone does not ring it goes into a voice box which said "the number you have called does not exist." I repeat what voice box said to the salesman that the number does not exist, I then check the phone number it is one number short, the salesman did not do his job correctly when taking down the shoes suppliers number!!! My temperature was rising in rage. I said to him he must give me a second phone number to call, guess what??? The phone went to voice mail, "the person you have called is not available please try again later." I've now progressed from getting excuses from the salesman and I was getting it from the voicemail/box. You can imagine the frustration, the anger and insanity that was I going through... I was pacing around the store telling the salesman you guys don't even have anything better that I can have, and then I tell him but I WANT THOSE SHOES THAT I PAID FOR!!! I then find another request to actually call the owner (Andile) of the store, I call him and I explain to him my situation and he tells me he is on his way, I relay the message to the salesman and then I want a refund he tells me they don't keep money in the store. I tell him I am going to look for other shoes in the surrounding area as a way of waiting for the owner and keeping my cool. I get back after 15minutes and the owner is not in, I get impatient and call him again he tells me he is on his way he is stuck in traffic. At that point in time there is no way of understanding or being considerate of that, I take a seat, 10minutes later he steps in. I let him do what he needs to do, and he actually behaved in a bad manner expecting me to get up and go to the counter and discuss the problem after 1 hour of waiting at the store, wasn't it meant to be the other way around him coming to sit down where I was waiting for him??? I get up anyway to tell him the problem, he is carrying the shoes of previous customers showing me that they need repairs and the other pair needs to be adjusted. I questioned the salesman but why did you let me laybye the shoes if you guys are also having problems, why do you even have the shoes in display?! The owner tells me "thats the only product that is giving us a problem, you not the only customer that is having issues" as if that is supposed to make me feel better or have anything to wear to the occasion the next day! He tells me it is 17:30 Friday afternoon, he can't get hold of the accountant to do the refund, I must write down my banking details and they will go to the accountant on Monday, 23 May 2016 and the refund will be transfered by Tuesday or Wednesday, already that was not enough I chose to be "content" and wait again. The following week commences 23 May, no update. Tuesday, Wednesday goes by and still nothing from them!!! Thursday afternoon 15:47 according to the time on my phone, its 15mins ahead of time, I call and he does not pick up, he calls me back and then I tell him who I am and he replies "call me back" and he hangs up. What business dealing is that??? I decide to send him a text and in my mind I say I'm not going to call this guy, why must I create a platform for myself to be assisted if the store already has my contact details, and account number if there is anything they need from me or need to update me on they must call me that is not even up for discussion. Today is Friday, May 27 2016 and he has not rep**** and my money has not been transfered into my bank account. 'Hello Peter' may you kindly assist in scrutinizing these people and helping me get what is rightfully mine, Please. You can also see the attachments of the text I sent and the receipt from the store.</p> <p> </p>