APPAULING FOLLOW UP SERVICE

<p>Early December 2016 my garage door started to give problems. I called Doorzone on 2 occasions and left my details. No one came back to me. I called again in January and paid for a service call. A service agent came out and reset the program for the opening and closing of the door. By the next day the door was no longer working again. I called again and explained that the door had the same problem. Nearly 2 weeks later after calling twice more, the same technician came out and reset the program. By the next day the door had the same problem. I called again and was told that the springs are probably worn out. I said that I thought it was the motor as it seemed to be labouring. Nothing happened so I called again and was told that a technician would be with on Tuesday this week. Next I receive an email that it is not the springs, it is the motor. According to Doorzone the motor is old - 4 years and they do not have the spares to repair it. Note they have not even looked at the motor. While I loved the design of the door - I have nothing good to say about theit service. I requested a refund of the service fee - just under a thousand rand. They said they do not refund for service calls. So be warned the after sales service is BAD.</p>