Very Very Bad Service

I took my car for service 13/08/2014. My advisor Lee gave me a very bad service. I must call to hear progress in my car not her. No feedback from her. I told her the car is making noise when I am starting it. But to my suprise next day after I went to fetch car, the noise was still there. I reported this to Land Rover South Africa when they wanted to rate the services of Donvol. But nothing happened until today. <br> <br> Again I took my car to service on 01/04/2015. I advised Lee again about the noise, thats she told me it was my sump because it was diagnosed last time the car was there. She never informed me of this diagnostics. I took my car in on Tuesday night to be serviced next day. The whole day I received no communications from her. I called past 2 and I was told on e-mail technician is on lunch. Past 4 I called again, was informed that service is done but there are faults found including the sum. She will phone Motorite for a claim. I waited until I called in past two on today, I was told she is on leave. When she sent my claim she said my service is not up to date. Based on that my claim was denied by Motorite. My car was suppose to be serviced on 192 000 but i took on 188 000.