Incorrect advice and lack of response

<p>I contacted Don't Q back on the 31st of January to ask if they could help with an international driver's licence conversion. I got a reply asking for some information to assist me further and I rep**** straight away. 2 weeks went by without having received a response. When I followed up (15 days later) the answer was a plain "I am waiting for a reply from licensing. Will get back to you later" - this is clearly coming from an inexperienced person, with no training in customer service, where is the "apology for clearly forgetting your case" and the "hello"? Since I had also copied their "info" email address, I got a response from a more experienced consultant with the requirements. Unfortunately the 1st lady insisted in doing her job badly and wrote back again to say that Don't Q can't assist "because you do not have a SA ID you can’t convert your international licence". WHAT?!! She's clueless and giving random advice to get rid of enquiries and potential customers. TERRIBLE MISLEADING SERVICE.</p>