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damian D

1 reviews | Active since Dec 2009

03 Oct 2017, 17:24

Donlo Auto - First Price in Bad Service

I contacted Donlo Auto on the 21st of September 2017 inquiring about a vehicle. Spoke with Car Monique Wessels and agreed on a price with the dealership owner Donovan after taking my car to his house in the Strand to view that same evening. Was very keen on the Grand Livina. This is when the problem started. Monique first advised cargo is so popular I will have put some sort of deposit which is close to 50% of the value of the vehicle down to secure. This is without seeing the cargo besides viewing the pictures on Gumtree. I advised I will pay 10% cash to secure and upon receipt of a Dekra report will pay the rest in cash. She came back after I called and advised they are not prepared to take the car for a test even at my cost. I called Donovan for an explanation, he promised to call back but never did. I week later I checked the ads again and the livina was still available. I again inquired and this time they agreed to send the car for a test since the previous deal fell through. I paid for the test at Dekra Strand and sent Monique the proof of payment so there are no issues when the car arrives to be tested. The day before the test they advised that the car is sold. TERRIBLE, TERRIBLE, TERRIBLE AT COMMUNICATING WITH CLIENTS. If you want your time wasted. PLEASE CALL THEM.

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