1 reviews | Active since Dec 2014
wrong order given but my problem?
Just under an hour ago I bought pizza from Domino's in Soneike Kuilsriver, I ordered 2 pizzas<br> one chicken and mushroom, the other 4 cheese pizza, when I got home, I checked and I had the chicken and mushroom but the other was some ham and salami, I called the store and confirmed what my order was, the guy confirmed my order, I told him that he gave me the wrong pizza and that I wanted the correct one, and I wanted it delivered, <br> he responded by saying - I am out of delivery area ****erally 300m) and I had to go and get the pizza at 7/11. He didn't want to deliver to my home, <br> how is it my problem that they messed up my order, then I needed to go and collect the pizza, inconvenient and its their mess? If they gave my correct order then this wouldn't have happened, somehow it becomes my problem?<br> Where is the service? They messed up and they should fix it and not put the customer at an inconvenience!<br> Really putrid service.
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-24861
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino's Pizza Team
Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm
Best regards,
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-24861
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino's Pizza Team
Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm
Best regards,
