CG
Charné Gunning

1 reviews | Active since Oct 2016

18 Oct 2016, 17:55

WORST Service ever experienced!

<p>First bad experience was them getting my order completely wrong.. Second was them getting my order wrong AGAIN while I was in the shop and said specifically numerous times not to add cheese to the pizza of which they did, and whilst making a new pizza the other one we ordered was left to get cold then when we got home, I found a piece of chicken on my VEGETARIAN pizza. The final straw was this afternoon when I parked in the parking lot of dominos and placed an online order so that we could get the 50% off, the staff member came out and said he could do the order for me inside but I had just sent the order through. He looked on the system, asked my surname then gave a thumbs up. Only when it came to paying for the pizza, we were informed that because we didn't press "special" online that we had to pay the full amount. My husband paid but the staff member would not give us a receipt. I will never be supporting dominos again and I will pass that on to everyone I know. I gave them the benefit of doubt even after the first few incidents but now I'm done!</p>

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Replies (1)
Domino's Pizza
Domino's Pizza's reply19 Oct 2016, 10:58
Official

Hello Charné


Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS- 39530


Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team

Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm