1 reviews | Active since May 2016

15 Feb 2018, 11:02

worst service

On the 14/02/2018 they where running a promotion where you can order 2 pizzas for 99.90 ,with the option of getting it delivered or collected .l placed my order at 7.15 pm and had to do 4 follow up calls with them to try and chase up with my order as it showed that at 7.30 the delivery guy was on his way to my area. Upon calling for the second time l was advised by a lady in there store that she will call me back which she didn't and only after 8.30pm l eventually got my order which was disputed at 7.30 and l stay 1km away from the store .To make matters worse they say there pizzas get to you while its hot but l was given a ice cold pizza and a bunch of excuses why the order is late , am a frequent customer to them but this has definitely taken changed my mind and l will never recommend your pizzas to my friends and family am one unhappy customer.

0
Replies (1)
Domino's Pizza
Domino's Pizza's reply16 Feb 2018, 18:16
Official

Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS-48596-FW44R

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team

Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm