AM
Alex M

1 reviews | Active since Jan 2016

28 Sept 2017, 19:59

Worst experience - Dominos Pizza

Once a week my wife and I decide on a takeaway for dinner. This evening I made the biggest mistake of my life ordering from Dominos Pizza. Order was partially delivered, 1 and a half hour after order. I Picked up the partial order and the driver said he will be back with the rest of my things in 20mins. After 1 more hour I phoned the branch and asked where the driver was. 1 person told me that some of the items I ordered was out of stock, I requested a refund. Then a second person talked to me saying that it is in stock and the driver will bring it immediately. 1 more hour later I phoned again. Now the person said they will refund all and the driver is on his way. 10 - 15 mins according to them. 30 mins later, a partial delivery again, and no refund.

Bayswater Dominos Pizza.... Never again!!!

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Replies (1)
Domino's Pizza
Domino's Pizza's reply29 Sept 2017, 10:54
Official

Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS- 47120

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team

Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm