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steven H

1 reviews | Active since Feb 2014

25 Nov 2015, 21:15

what happened to cutomer service

I phoned to order a pizza the person that answers the phone does not understand well you have to repeat over and over however when you get the order it's wrong... I then called to report it I then only got the rest of my order 20 min later.....few hours later the manager (so called) phones to say that the pizza that was delivered last was not paid for...he gets into an argument and drops the phone in my ear...now is that service, this is not the first time.....were is customer service they won't see my business again....!!!

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Replies (1)
Domino's Pizza
Domino's Pizza's reply29 Nov 2015, 20:52
Official
Hello stevenherholdt,


Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-30462

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.

The Domino's Pizza Team


Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm