1 reviews | Active since Mar 2009
Waste of time and refused delivery
I placed a call to Domino's Pizza Stellenbosch this morning. Firstly I asked the person about a deal and then whether I could place an order for delivery, which he confirmed. It took a really long while to get my address across, since he had to do it manually because their system did not have our complex, nor streets nearby. After a while a male queried the address he wrote down in the background which I could hear. Then a lady answered the phone in afrikaans, which made me happy because I am also afrikaans. She asked me for my address and after describing to her where it is she coldily stated that I am outside their so called 3km radius, to which I rep**** that I am less than 3km away but she wouldn't hear any of it and then she had the audacity to ask me if I will collect my order, which I of course declined. I don't give my money to undeserving businesses. There is a plethora of other pizza providers and Domino's did NOTHING to be special or helpful toward me as a potential customer. I only wasted 10 minutes on my cell. So I went on google maps and my address is 2km away (admittedly in a straight line) but exactly 3km away via regular roads. So either way I was right. Disgusted.
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-27112
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino's Pizza Team
Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-27112
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino's Pizza Team
Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm
