SR
Stephanie R

1 reviews | Active since May 2011

31 Jul 2015, 08:55

Very disappointed in the service

On the 17 of July, I phone domino's pizza at the bellairs shopping Central, The first time I call in I gave my order for delivery and they man on the phone asked me to hold the line, I waited for about 10 minutes on the line and then I got the phone but down in my ear. I phoned on the second attempted and a other gentle man answer, I gave in the order again, he asked for my address 7 times, after that, all seemed to be fine, as soon as I put the phone down, I received a call again asking for the address and I gave it to him again, they said that they can not find the street address, I gave it to them again, then I told the gentle man that I would come fetch the pizza, before I could finish talking he hung the phone up. I was on my way to collect, I was about 5 seconds away I received a call saying that they are on there was to deliver the pizza, I said don't worry I on my way, and once again, they hung the phone up. When I arrived at the store they took 10 minutes to look for my pizza. <br> <br> I will never buy pizza for Dominion again due to poor service and very rode service, I am very disappointing as I Buy pizza there often. <br> <br> and by the time i got home all 3 pizza were ice cold.

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Replies (1)
Domino's Pizza
Domino's Pizza's reply05 Aug 2015, 09:00
Official
Hello stephben,


Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-27105

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.

The Domino's Pizza Team


Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm