mB
michaela B

1 reviews | Active since Feb 2015

15 Feb 2018, 09:51

Very bad service

So dominos in seapoint spoilt our whole valentines evening. We had everything planned out..we arrived at Dominos pizza and ordered the R99 special. It took our pizza more than 30 minutes to be done and there was only 3 other customers in store. On the notice board our pizza was done in 15minutes and as we got to the till to collect the guy said they had to delay our orders as they had another big order to finish. So he put our orders aside to finish orders for people who wasn't even in the store. We had to cancel our plans as we were already too late! When we got our pizza the mayonnaise flooded the whole pizza and it was sour as well!! It was the first time we bought pizza at dominos and it was a bad first time experience.

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Replies (3)
Domino's Pizza
Domino's Pizza's reply16 Feb 2018, 17:37
Official

Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS-48595-6HXWB4

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team

Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm

mB
michaela B's update20 Feb 2018, 17:31
Reviewer Update
I received no response regarding this. Ok communication from Domino's at allam.
mB
michaela B's update28 Feb 2018, 12:42
Reviewer Update
I'm still awaiting response from dominions!! This needs to be made public. This is by far the worst service ever