utterly poor service, if any at all.

tonight we had ordered pizza from dominos pizza in chatsworth center. the order was placed over the telephone through a call center at 18:17 pm. we were told, at the time of placing the order, that it would take between 58-68 minutes to get to us as it is black friday. so we understood and proceeded. after 2 hours had passed we called the call center to find out what was going on with our order. the lady on the phone then said that our order was still at the store and is awaiting pick up. so we had asked her to cancel the order.she then had the nerve to ask why. so i explained to her that it was not normal to have to wait 2 hours, now more, for our pizza. eventually she said it would be with us in 10 minutes so we said we would wait. it is now 22:10 pm and we still have not received our pizza. it is most frustrating that when calling the call center we can easily get through to the sales department but it is most difficult to get to the customer service department. in addition, dominos sends out promotional messages consistently to thousands of people. if they find it a necessity to invite that amount of people to partake of said promotion they should then be able to cater to them. black friday is definitely no excuse!!!