Unbelievably terrible service

<p>(Short version)</p> <p>Order 2 pizzas online from Dominos, Florida junction branch, 40mins later one of the two pizzas I ordered was not only a different Pizza, but after phoning the branch and inquiring about the mistake, I found out I was deliberately changed due to a lack of certain ingredients.</p> <p>(Long version)</p> <p>Sunday evening (20/11/2016), around 19:55, I placed an order online via Dominos online ordering service. For the record, I ordered a large “Deluxe Cheesy Margherita” with extra Honey and Mustard sauce, a large “Pepperoni & Bacon” with extra cheese and BBQ sauce and a Chocolate Decadence. The order went through to the Florida junction branch, as it usually does, and I patiently awaited my delivery, as I usually do. Now, before I start ranting, I must admit that I’ve never before had a problem with this particular branch’s service. They’re friendly, the orders are (usually) spot on, they’re exceptionally fast and the Pizzas are always delicious. However, I experienced something so ridiculous it’s hard to expect anyone to believe it.</p> <p>At 20:10 I received an SMS stating that my order was on its way, and at 20:18 I noticed the order tracker on the Dominos website, stated that my order has been delivered, even though I was standing there empty handed. I contemplated phoning the branch immediately, but thought I should give them a few more minutes seeing as they had quite a nice special on and they could be really busy. At 20:35 the order arrived and all was well in the world.</p> <p>My wife and I went into our place, got comfortable in front of the TV, and opened our Pizzas. My Wife’s Pizza (Deluxe Cheesy Margherita) was perfect, except that it was a little cold. I opened the Pepperoni & Bacon, only to find that the only ingredient on the pizza that was correct was the bacon. Apart from the bacon, I noticed pineapple, feta and what seemed like little clumps of mince (I later found out it was supposed to be spare rib). ZERO PEPPERONI AND ZERO BBQ SAUCE. I’m not sure about the extra cheese. . . I guess I was too upset as I could not believe what I was seeing.</p> <p>I immediately phoned the branch (this was at about 20:40) and I asked for the manager. Simon (the manager) then informed me that they had run out of pepperoni, and decided they should change my order to a “Caribbean”, seeing as it fell in the same category as the pizza I originally ordered. I could not believe what I was hearing. I then asked Simon why they didn’t phone me immediately after receiving the order to inform me of the situation, and after a slight pause, he told me they did try to phone me more than once. I told him that my phone was with me the whole time, and that he was talking nonsense. He apologized and offered to send me another pizza of my choice, but to have to wait another 30+ minutes for another order to arrive was just not acceptable. I declined and cut the call.</p> <p>I don’t know of anyone else ever experiencing this level of incompetence (as far as bad service is concerned), but this was definitely a first for me. I mean imagine the arrogance of just deciding what to send the client because you don’t have an ingredient in stock. Unbelievable!!!</p>