YL
Yetisha L

1 reviews | Active since Aug 2016

17 Aug 2016, 12:08

Umhlanga Branch - RIDICULOUS

<p>I had ordered food at 11:45am.. </p> <p>I called in by 12:30pm asking if my order left.. The Manager said yes.</p> <p>I waited another 10 minutes and nothing.. </p> <p>I called again 2 more times and by 1pm nothing had arrived. (This was 1 hour 15 minutes of waiting for my food)</p> <p>I had only got an sms at 1:05 saying my food has left - yet at 12:30 the lady had advised the driver left (So basically that was lies)<br />After 1 hour and 45min we eventually got cold and horrible pizza.</p> <p>Well done Dominos - You guys are absolutely ridiclous and i will definately not being ordering from you guys. </p> <p>Nor will the people who ordered with me.<br /><br /></p>

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Replies (1)
Domino's Pizza
Domino's Pizza's reply19 Aug 2016, 07:18
Official


Hello Yetisha

Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CASE 37909


Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team

Customer Service Team Leader
0861 DOMINOS (0 ********** 667)
International Dial : + ********** 7212
Monday to Sunday
10:00 am - 22:00 pm