PN
Pracalan N

1 reviews | Active since Dec 2016

01 Dec 2016, 14:05

Training issue or purposely cheating customers

<p>You place an order for delivery from Bryan Park branch. Telephonically you are told you order equates to +/-R74. However when the delivery driver pitches, you are now faced with a bill of R149.70. </p> <p> </p> <p>Feeling bad the driver arrives soaking wet due to poor weather conditions, you pay the full price but request that a manager is to contact you immediately when he goes back to the branch. To date no contact as been made and the question is how many other people are being ********** by this so called promotion or is it a lack of English / training with the stuff in the branch????</p> <p> </p> <p>I will not recommend you buy from the Bryan Park branch. </p>

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Replies (1)
Domino's Pizza
Domino's Pizza's reply01 Dec 2016, 22:08
Official

Good day Pracalan

Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS- 40807


Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team

Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
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