1 reviews | Active since Mar 2009
*******, ***** & Poor Customer Service
In Dec received an SMS promo code for 50% of my first online order so I decided to order a pizza from Domino's Rock Cottage for delivery as I have done before. It being my first time ordering online I also contacted the branch to make an enquiry as to why I don't have an option for delivery. The staff member who answered said it always happens and I should place my order and call back to say I want it delivered. I did so, MADE PAYMENT online and there after called back. I was then asked to provide my address to which I did and then the same staff member informs me that they have changed the delivery radius and they will not be able to deliver I then informed him that he should have informed me of this prior to me making my order as I had just recently purchased from them for delivery not more than a month ago and that it is highly unprofessional to urge the customer to place their order and then inform them of the restrictions after they have done so, he then took down my address and my pizza never arrived instead I get a call from Michael about an hour later telling me my order was now also short of R1.10 to qualify for delivery so they wont deliver<br> <br> and I NEVER RECEIVED A REFUND
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-32036
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino's Pizza Team
Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-32036
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino's Pizza Team
Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm
