KC
Kutlwano C
1 reviews | Active since Jul 2013
24 Dec 2015, 19:29
They took my money & didnt process my online order
I went on the Domino's pizza website to make an online order. Upon processing the payment (and received an sms from my bank to confirm the transaction) - the website told me that i needed to update my address. Upon doing that I had to 'checkout' my order AGAIN - meaning my money was taken without the order being processes.<br> I couldn't get help from the store i selected as they did not receive the order (let alone them giving me guidance on how to solve this issue - i.e. presenting proof of payment at least).<br> <br> Their call centre only asks for you to leave your name and number - so i can't even get help there. <br> I want my money back.
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Domino's Pizza's replyOfficial
29 Dec 2015, 19:34Hello kutlwanochaba,
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-31786
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino's Pizza Team
Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-31786
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino's Pizza Team
Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm
Domino's Pizza's reply29 Dec 2015, 19:34
Official
Hello kutlwanochaba,
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-31786
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino's Pizza Team
Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-31786
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino's Pizza Team
Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm