1 reviews | Active since Jan 2017

27 Apr 2017, 13:14

Terrible staff and no feedback

<p>Last week I wanted to order a special at a branch that still advertised their deal the day after it ended. Their excuse was that no one had come to take it down yet. The Manager Gretchen refused to acknowledge their error and refused to assist. </p> <p> </p> <p>I ordered two pizzas the same day before 7pm for 8pm delivery. At 19h35 i received a call and was told that my pizza will be delivered in 2 min. I spoke to the same manager again asking why my pizza is already done when i ordered for 8pm. According to her they made a mistake and was just starting. </p> <p> </p> <p>I was not at all surprised when my pizza was luke warm and hard. I reached out to customer care and still no feedback from their side.</p>

0
Replies (2)
Domino's Pizza
Domino's Pizza's reply28 Apr 2017, 10:46
Official

Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS- 44516


Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team

Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm

's update06 May 2017, 15:15
Reviewer Update

Still no feedback... Wish I could say I'm surprised.

Worst Pizzeria ever!