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1 reviews | Active since Jun 2015

10 Oct 2016, 19:58

Terrible service from employees

<p>This has been the 2nd time for this year that I have attempted to place an order (telephonically), how-ever I was unsuccessful. On both attempts the line was distorted and the employee struggled to hear me. The suggestion of me calling back is definitely a NO because it's a miracle to even get through. You guys need to sort out your telephone line's, as this frustrates US the client and we definitely do not want to deal with your unequipped employee who suggests I hold on the line for someone else or that I call back. Also, the employ needs to realise that is your line that is faulty and not mine, because seconds later I placed an order with Debonairs. </p>

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Replies (1)
Domino's Pizza
Domino's Pizza's reply11 Oct 2016, 11:43
Official

Hello Shireen


Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS- 39364


Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team

Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm