LS
LINDA S

1 reviews | Active since Sept 2013

18 May 2016, 17:55

Terrible service @ Domino's Kosmosdal

<p>Called Domino's Kosmosdal Centurion on 18 May 16 at 18:20 and spoke to Regina. Had to give my address and cell phone number 3 times. Even after the third time I get told (when I call in again 60 minutes later to check on my order) that she took down 9 numbers and got my address wrong.</p> <p>She may be a trainee but that's no excuse to recording ALL customer details incorrectly. It another call from me an hour later for them to explain. All that was required is for them to redial my landline as reflected on their call register but NO that would be affording me undue courtesy.</p> <p>At first tried to place the order via my cell phone. We got cut off. I called again and gave her the same details and she told me she rudely couldn't hear me properly. I then called the 3rd time from my landline and again, gave her the details and spelled the street and estate names. Miraculously she still got my details wrong. </p> <p>Throughout this process Regina sounded indifferent and very rude. Bring a trainee is no excuse. This is pathetic.</p>

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Replies (1)
Domino's Pizza
Domino's Pizza's reply19 May 2016, 11:33
Official

Official business reply:
Hello Linda

Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-35734

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.

The Domino's Pizza Team


Customer Service Team Leader
0861 DOMINOS (***7)
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