Terrible service

<p>2 Days ago we ordered pizzas (as per usual) via the online ordering system, to be delivered from the Wierdapark branch. We have done this many times before without any problems. I realised the online tracking system was not working and I phoned the branch about 45 minutes after ordering. The line was busy. I phoned numerous times, after which I phoned the call centre to get an alternative number. They finally answered and the lady was extremely rude, after which I insisted to speak to the manager [this was now 2 hours after I had ordered] but she merely put the phone down on the counter and left. We had small kids to feed so we were becoming increasingly aggitated with the situation. The lady said there was a mix-up with the orders and they would start (2 hours later) to make the pizza. My husband drove there only to find that people were still waiting for their orders that were placed as early as 17h00. Hundreds of pizzas where just standing there as the ordering system was a complete mess and the overall attitude of staff was very bad. We ended up with a different order that was cold and tasted terrible. It's a shame that only one such incident will prevent me from ever ordering from Domino's again. We got the pizza for free (2 1/2 hours after ordering) but it couldn't make up for the inconvenience of credit card fees, hungry children and the horrible food that we eventually received. What a pity.</p>