1 reviews | Active since Jan 2017

14 Jan 2017, 22:58

Terrible service

<p>My order no. 28215. I purchased 2 pizza s on 14th of january 2017 . I ordered a chicken tikka and a chicken and mayo. After eating the chicken and mayo with the tikka sauce,my tummy felt upsetted. When my husband came home and took a bite of the chicken tikka. He felt nausea. I called the store. The manager said that there was nothing he could do to help me. He will forward my query to his superior.he said if he refunds us or give us another pizza. It will come out of his salary. He was not understanding or helpful at all. He said there was alot of complaints about the chicken Tikka pizza.what is it still doing on your menu then. i am so upset. Is this customer service. If it was another franchise, I would have been refunded..looks more like veg</p>

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Replies (1)
Domino's Pizza
Domino's Pizza's reply17 Jan 2017, 16:36
Official


Good day Jennifer


Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS-42114

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team

Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm