JJ
JJ J

1 reviews | Active since Jun 2016

25 Jun 2016, 15:59

TERRIBLE service

<p>I've contacted Dominos Pizza three times before with complaints and NOTHING has been done.</p> <p>Where to begin?</p> <p>Firstly, their online order system does not work. It's fine if you don't have one, but if you do it should at least work. I've compained about this on several occassions with no audience.</p> <p>Secondly, the branch from which I do order, or at least used to, has appauling service. The staff that they have tending to the phones can barely be understood and second to that they are unfriendly and never repeat my order back to me to confirm.</p> <p>Although the food they serve is good their service is bad enough for me to never use them again.</p>

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Replies (3)
Domino's Pizza
Domino's Pizza's reply27 Jun 2016, 06:14
Official



Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS-36508


Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team



Customer Service Team Leader
0861 DOMINOS (0 ********** 667)
International Dial : + ********** 7212
Monday to Sunday
10:00 am - 22:00 pm

JJ
JJ J's update29 Jun 2016, 13:59
Reviewer Update

Promp response and problem solving.

I am impressed and will give it another try, hopefully seeing a change in the service of the individual store.

JJ
JJ J's update16 Jul 2016, 14:26
Reviewer Update

Online ordering still does not work