TB
Tanya B

1 reviews | Active since May 2015

05 Aug 2015, 07:28

Still waiting for my pizza

I was so excited to try the new Domino's Pizza in our area. Girls night in with wine and pizza, WELL..... I placed an order and asked for delivery. I was told it would take 30 mins. After 40mins I phoned and asked where the pizza was, I was told it was on its way. After a further 15 mins I phoned again as my pizza still had not arrived. I told the lady my pizza better be here soon and she must phone the driver. After another 20mins STILL no pizza. I called again and was told again my pizza is on its was. I asked the lady to call the delivery person and ask where they were. I was told I must understand they only have two delivery people- my response- NOT MY PROBLEM, don't offer a service you can do!!! No 'Im sorry' or anything just I my deal with it! after two hours we had to make another plan for food. Pizza never arrived and I didn't even get a call back as to why or where my pizza was. DISAPOINTING!!!!!

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Replies (1)
Domino's Pizza
Domino's Pizza's reply05 Aug 2015, 10:44
Official
Hello tanyabosman,


Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-27118

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.

The Domino's Pizza Team


Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm