RK
Rhynhardt K

1 reviews | Active since Jan 2015

13 Nov 2015, 12:54

SPAAAM

So, Domino's. I would like very much if you stopped sending me texts advertising your deals. The only reason you have my phone number is because I gave it to you when I was in one of your restaurants buying a pizza. So I know about all of that. Normally, I would also complain about having to pay to send a 'Stop' message, but I haven't even received that option, so I can neither send a 'Stop' message, nor complain about it, both of which cause me a fair bit of annoyance. <br> <br> Come to think of it, is there any reason Domino's wanted my phone number other than to send me texts advertising things I already know about and buy? It's not like you called me on my birthday. How about giving your customers - who, as I'll stress again, already know about you and your pizzas - the option to not receive pointless text messages when asking for their number? <br> <br> I don't need the same pointless form-letter reply (the one every single complaint on hellopeter gets) telling me you look forward to my business. It's insulting and makes it look like you think your customers are idiots. Just remove my number from the list, please. Thanks.

0
Replies (1)
Domino's Pizza
Domino's Pizza's reply14 Nov 2015, 20:17
Official
Hello rhynhardtk,


Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-29451

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.

The Domino's Pizza Team


Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm