NS
Nico S

1 reviews | Active since Apr 2014

18 Jul 2015, 20:26

Slow service

We visited The Linton Grange branch of Domino's today. Waited 50 minutes for our pizza. We received no feedback as to why we are waiting so long. The shop was relatively quiet only 2 customers ahead of us. People who ordered pizza 30minutes after we ordered received their order before us. What is the point of the screen indicating the time left to prepare the order?

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Replies (1)
Domino's Pizza
Domino's Pizza's reply20 Jul 2015, 16:29
Official
Hello njsmith85,


Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-26698

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.

The Domino's Pizza Team


Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm