SERVICE FAILURE ON TOP LEVEL

On 21 December 2019 was my 1st time buying pizza from Domino's Pizza in Boksburg, I placed an order and paid by card, the lady proceeded to make my pizza without wearing gloves, when I asked don't they use gloves, the one who assisted me behind the till said the gloves are to heavy... I requested that my order to be cancelled, upon which i was told, that I cannot cancel because i paid by card...but need to write my details in a book and their head office will get back to me, which was not the case. On Thursday 20 February 2020 I called the customer care line, which connected me to the store in Boksburg at The Square, I spoke to Zihle the assistant manager, who was not aware of the compliant, she was going to "sort" the compliant out and get back to me, by close of business 20.02.2020 to date no call was received or anything.

The reason Zihle says they don't wear gloves is that it is unhygienic - Imagine that and we have to worry about Corona and all other viruses doing the rounds.

I am hoping they will get their act together and refund me as I DO NOT WANT their pizza.

Regards Ivana